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Q51. A technician is attempting to remove malware from a customer’s workstation. Which of the 

following Control Panel utilities should the technician use? 

A. Folder Options > View hidden files 

B. System > Performance 

C. Display Settings > Refresh rate 

D. Internet Options > Privacy 


Q52. The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this? 

A. Windows Deployment Services 

B. Remote Installation Services 

C. System Preparation Tool 

D. Unattended installation 


Q53. Joe, a technician, receives an error message on his tower PC just after POST which reads: 

“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.” 

Which of the following is generating this error message? 


B. S.M.A.R.T. 


D. QoS 


Q54. A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will BEST prevent user data loss? 

A. Auto save 

B. A surge protector 

C. An ESD mat 



Q55. In order to prevent other users from editing files in ‘C:\\ Files’, which of the following steps should be taken? 

A. Set NTFS permissions to read only 

B. Set the folder to index files for search 

C. Set the local administrator as the owner of the folder 

D. Set network share permissions to read only 


Q56. A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the: 

A. path of shortest conductance. 

B. path of lowest inductance. 

C. path of highest voltage. 

D. path of least resistance. 


Q57. A support technician is using virtualization software on a Windows 7 Enterprise PC to test Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing tasks in the host operating system becomes considerably slower. Which of the following options may improve performance in the host operating system? (Select TWO). 

A. Install more physical memory. 

B. Increase the size of the virtual hard drive. 

C. Install a different hypervisor. 

D. Reduce physical memory allocated to the VM. 

E. Clear temporary files in the VM. 

F. Install additional physical hard drives. 

Answer: A,D 

Q58. A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this? 

A. System 

B. Display 

C. User Accounts 

D. Folder Options 


Q59. A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? 

A. Remove the hard drive and back up the data 

B. Run CONVERT on the hard drive 

C. Reboot the server 

D. Swap hard drive and rebuild array 


Q60. An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue? 

A. The HIPS device is blocking the messages 

B. The access control list is blocking the messages 

C. The email filter has quarantined the messages 

D. The firewall is blocking the sender’s email address