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Q161. A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline review. Which of the following Windows command line tools would allow the technician to accomplish this task? 

A. gpedit.msc 

B. gpupdate 

C. gpresult 

D. gpmc.msc 


Q162. When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad: 

A. CMOS battery. 

B. video card. 

C. IDE cable. 

D. floppy cable. 


Q163. The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of: 

A. overheating. 

B. incompatible RAM. 

C. a faulty hard drive. 

D. a bad internal USB hub. 


Q164. A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem? 

A. Disable System Restore 

B. Schedule scans and run updates in safe mode 

C. Quarantine the system 

D. Create a System Restore point 


Q165. A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Company A employees are allowed access? 

A. Turning down the radio power level 

B. Enabling MAC filtering 

C. Setting a high encryption level 

D. Disabling the SSID broadcast 


Q166. The type of security threat that uses computers or other networks to accept and pass on viruses is called: 

A. phishing. 

B. botnets. 

C. logic bomb. 

D. man-in-the-middle. 


Q167. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step? 

A. Ensure the user’s account is not locked out 

B. Use the fully qualified domain name of the share 

C. Open the location with administrator privileges 

D. Try mapping with a different drive letter 


Q168. A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without 

anyone’s knowledge. Which of the following would prevent this from occurring? 

A. Change to user MAC filtering 

B. Change default usernames and passwords 

C. Disable the SSID from broadcasting 

D. Enable static IP addresses 


Q169. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover? 

A. Maintaining good communications with the customer 

B. Maintaining good personal hygiene 

C. Avoiding being judgmental 

D. Avoid dismissing the customer’s problems 


Q170. A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem? 

A. Running a full DEFRAG on the system 

B. Clearing the AppData temp folder entirely 

C. Clearing the Windows Update download cache entirely D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website